Refund Policy

Last updated: 2026

We stand behind the freshness and quality of every bag we roast. Because coffee is a perishable product, refunds are handled as follows.

30-day satisfaction guarantee

If your coffee arrives damaged, or you're not satisfied with it for any reason, contact us within 30 days of delivery and we'll make it right — with a replacement or a full refund, including shipping costs for damaged orders.

Damaged or incorrect orders

If your order arrives damaged, leaking, or with the wrong item, send us a photo and your order number within 7 days of delivery and we'll ship a replacement at no cost.

How to request a refund

Email info@bayritual.com with your order number and a short description. We'll respond within 2 business days. Approved refunds are issued to your original payment method within 5–10 business days.

Contact

Questions? Email info@bayritual.com.